FAQ

Q. 1 What customization options do you offer for denim?
We provide a variety of customization options, including choice of Fly, thread colour, Denim color, and personalizations like embroidery or patches. You can create a pair of jeans that truly reflects your style.

Q. 2 How do I determine my correct size for customized jeans?
We recommend taking your measurements and comparing them to our size guide on the website. Our team is also available to assist you with any sizing questions you may have.

Q. 3 Can I return or exchange customized denim if it doesn't fit?
While customized items are typically final sale, we understand that fit is crucial. Please refer to our return policy, and feel free to contact our customer service for assistance.

Q. 4 What materials do you use for your denim?
We use high-quality, ethically sourced fabrics that are both luxurious and durable. Our denim is designed to provide comfort while maintaining a stylish look.

Q. 5 How long does it take to receive my customized jeans?
The production time for customized jeans typically ranges from 4 to 6 weeks, depending on the complexity of your order. We will keep you updated throughout the process.

Q. 6 Do you offer repair and reuse services for denim?
Yes! We believe in sustainability and offer repair services for worn jeans. We also encourage customers to send back old denim for recycling and repurposing.

Q. 7 How should I care for my customized jeans?
To maintain the quality of your denim, we recommend washing them inside out in cold water, and air drying when possible. Avoid using bleach or harsh detergents.

Q. 8 Can I visit your store for a fitting or consultation?
Absolutely! We welcome customers to our store for personalized fittings and consultations. Please check our website for store hours and to book an appointment.

Q. 9 What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed safely and securely.

 Q. 10 How do I contact customer support if I have questions?
You can reach our customer support team at  contact number - Mobile no: 8527088678 Landline: 011- 41080097 or on email – info@denimproject.in